Refund Policy
Last updated: September 1, 2026
This policy explains when a payment for Cormak AI can be returned and how to ask for it. Cormak subscriptions and credit packs are purchased through the web application and processed by Dodo Payments.
1. Subscriptions bought through app.cormak.app
You can request a full refund of the current subscription period within 14 days of the charge by writing to support@cormak.app from the email on the account. We do not require a reason. The subscription ends when the refund is issued and paid features stop being available. Renewal charges follow the same rule: the 14 days count from the renewal date, not from the first purchase. Cancelling a subscription at any time stops future charges and keeps access until the end of the paid period.
2. Custom domains
Cormak does not sell new domain registrations at launch. Pro customers can connect a domain they already own; registration and renewal remain a separate purchase from their chosen registrar and are governed by that registrar's refund policy. Cormak does not charge a separate domain-connection fee.
3. AI credits and consumables
A video-credit or other consumable pack is eligible for a full refund while the entire purchased pack remains unused. Once any credit from that pack has been spent on a generation, that pack is no longer refundable, except where applicable law requires otherwise.
4. How to request a refund
Write to support@cormak.app from the email address on the account and include what was purchased and when. We reply within two business days. Payments made through app.cormak.app are processed by Dodo Payments as merchant of record, so an approved refund is returned to the original payment method. Processing time depends on the payment method and your bank.
5. Your statutory rights
Nothing in this policy limits rights you have under the consumer law that applies to you, including any statutory right of withdrawal.